Mercantila / The Bunk Bed Superstore Complaint - Charged Immediate 'in Stock' Product That Won't Ship For 92 Days. Attempted To Cancel 3 Times - Impossible To Get A Hold Of
SAN FRANCISCO, CALIFORNIA -- When I placed my order online it was in stock. My card was charged. A few days later I get an e-mail that ship date was changed to 92 days past my order date! There is no way to e-mail this company directly. When I attempted to use the 'e-mail customer service' function on their site I get an error message and it does not go through. Every e-mail you get from them is a no-reply unmonitored address. They are definitely hiding from customers who they already took money from. Customer service to PLACE AN ORDER answers immediately but wants nothing to do with you and tells you to go back in cue to wait for their reps that handle orders in process. I have spent an hour and 15 minutes on a few separate occasions waiting and no one picks. I called back to the order department and explained what was happening and was called 'hon' and received the 'I can't help you' attitude. I was told they do have reps in the other department but I do not believe them. I asked to be directly connected and was told that was impossible. Have to wait in cue. I attempted to cancel my order THREE times on line. The first time I got an e-mail response that my cancellation would be processed in 1-2 business days as long as it had not shipped (HELLO). Received zero communication. Attempted cancellation two more times with no response at all. My order is still out there and they have my money.
As far as I'm concerned they stole my money for a product I will not even be in possession of for nearly three more months! I am beyond disgusted and can't believe they are allowed to get away with this. I WANT MY MONEY BACK NOW!!!