Netflix Complaint - Do not purchase gift certificates from this company
Do not purchase gift certificates from this company.
I purchased a gift certificate for three months of the 1 DVD (plus internet Watch Instantly) plan, at $8.99 per month. I emailed the gift certificate to my son, who attempted to use it but was blocked from redeeming the certificate without a credit card. He does not have a credit card, and therefore cannot redeem the certificate. I have requested a refund from Netflix, but they have denied me on the basis on a generic "No refunds" policy. As far as I am concerned, they have stolen my money, and they will steal yours as well under similar circumstances.
Netflix states two reasons for requiring a credit card at redemption:
1)"for your convenience," meaning for uninterrupted service at certificate expiry, and
2) as a guarantee against loss for lost/non-returned discs.
The purchase agreement for the gift certificate clearly states the purchaser of the certificate will be held financially liable in the event of a loss associated with the redemption and use of the gift card, so the guarantee required of the recipient is superfluous. In any case, the original purchaser of the gift certificate is never released of this liability.
Meaning, Netflix will not provide service in the case of gift certificate redemption without a double credit card guarantee against loss. This seems unethical and, in my humble option, illegal as well.