Whirlpool - Update
Whirlpool Ceran Glass Stove Top - Compliment
BENTON HARBOR, MICHIGAN -- I recently complained about my Whirlpool Cook-top on this site. I was very unhappy with the product as well as with the service I received from a person claiming to be the "boss" At no time did the customer service reps treat me with disrespect. Only when a I reached a person who was supposed to be a supervisor of some capacity did it occur. I recently received a call after posting my complaint on this website from a representative from Whirlpool and the situation has been taken care of to my satisfaction. Because of this rep, I will now consider buying another Whirlpool product. I would mention her name but this site asks that names not be used.
I want to say thank you to her and hope Whirlpool gives her the proper recognition for being an outstanding representative of the company. (the service company she recommended also did a great job)