Air France Complaint - Humiliated!
I have just returned from a month-long to Paris and I decided to try Air France's new class of service - Premium Economy. When I arrived at the ticket counter to check in they kindly upgraded me to Business Class and informed me that I could access their Business Class/First Class lounge..I entered only to be told that I was not eligible to enter because "my class of service had been changed"...HUH? Are they telling me that because I didn't pay for the ticket I was not eligible for all the perks? Absurd...On my return trip I was seated in Premium Economy and was quite pleased with the extra leg room however the food was horrible. It was the same crap they served in Economy Class.
For the extra $600.00 I paid all I could see I got was extra leg room...criminal...I've give this airline sooooo many chances and I'm always disappointed...I through!