Citizens Bank Complaint - Rip Off Artists - Fees, Customer Service And Everything Else
I wish I had read these reviews before I gave them 15 years worth of Mortgage Interest. Let me start by stating that I was 18 when I opened my first checking account with Baybank (now Citizens Bank) and have had some issues in the past but not enough to make me leave. I married and my husband and I have had a joint checking account and savings with them for our entire 18 year marriage. We have direct deposit of our income and I use the on line banking almost daily. We took out a home equity loan and then last year paid off this loan with a full mortgage refinancing through them. Having the Home Equity load qualified me for gold checking with free checking and overdraft. Little did I know that CCO Mortgage (Citizens Bank) was 'not the same company' even though I went to their branch office and did all the paperwork off their letterhead. This means I was no longer a gold member but no one informed me of this. About 5 months ago, out of the blue, they started charing me $17.50 a month service fees. When I asked why, they stated the above and that I was no longer in "fee free" status.
Having used the Automatic payments on line to set up every bill I pay (to get the Green Fee Rewards), I requested my mortgage be withdrawn from my account on the 12th of the month, knowing that my paychecks would be in that day. They paid CCO Mortgage with a hard check mailing it out on the 10th and cashing said check on the 11th, a day early causing a $37 fee overdraft of my account. They then proceeded to charge two additional fees of $37 for a total of $111 for a $5.95 debit and a $17 Debit because "They can clear all the days charges in whatever order they wish." REALLY??? bunch of rip off artists. When I called and told them that the check was requested to be withdrawn on the 12th I was told that they clear checks when requested and that the date on my check and/or the date of my automatic payment request mean nothing.
They do not take this into consideration and since this was not Fraud or a bank error, they would not consider reimbursing me any fees. I then asked about the $17.50 checking fee to see what they would say. I was told that I only needed to ask that my mortgage be tied into my checking and then I would be eligible once again for the free checking and the Gold Member (which has overdraft protection). So I asked why I was not given this automatically as a service without having to ask for it and was told that they do not offer it, only give it when requested but that she would reimburse me up to two months worth of fees or $35. BIG WHOOP. I paid $17.50 for 6 months and was charged $111 and the supervisor acted as though she were doing me a favor by giving me the $35 back. What a joke this bank is not to mention the hours on the phone I spent talking reps and supervisors, all who gave me the same generic answer. One pimple faced kid "supervisor" even told me he knows how I feel. This was not the right thing to say to the recently unemployed mother of two who was just screwed our of several hundred dollars.
Boy did he get an earful for saying that! Sorry Johnathon but perhaps you will not say that to another customer unless you truly do get it! I will be taking my business elsewhere to one of several smaller banks in my area who come highly recommended. No wonder why big banks are in trouble! Maybe everyone on this feed should consider filing a 93A Action agains them to see who they feel getting charged triple damages like most of us have!