From You Flowers Complaint - Don't Order From This Company
OLD SAYBROOK, CONNECTICUT -- I agree with everyone this company sucks! I ordered flowers for my girlfriends birthday weeks in advance & the day before they email me with a UPS tracking number.. I would of NEVER ordered flowers that came in a box and its pretty much do it yourself I was never notified that it would be delivered by UPS and not hand delivered. As soon as I received that email I called the 800 number & the two people I spoke to said yes they will cancel the order and in the morning I went back into my email account and notice it said out for delivery. I called back to the 800 number and spoke with a new person she told me it was too late to cancel the order because it was out for delivery & if the person receiving the flowers refuses the flowers I wouldn't get refunded anything anyways. I had already place a new order with a new company because I was told it would be cancelled.
I live in California and the flowers were for Florida. Next time I am going with yellow pages & local florist not one that says service the Florida area. This company really has no consideration for their customers at all! I will NEVER order from this company again.