First franklin loan services Compliment - Loan modification

Compliment

Review by "v" on 2010-03-18

I must be one of the very lucky ones with ff. I bought my house in Nov 2006 @ a high interest 2yrs arm. I submit for a mod in July of 2008. I was approved in Oct 2008 with 2% reduction. In Nov 2009 applied for the MHA but was denied before it even gets to negotiator. I then call ff to find out the reason for my denial, I get the run around fr staff and a supervisor. I knew I was qualified for the program so I resubmit my application immediately. They claim they didn't receive it so I fax it 3 times back to back. That works but in Dec I was denied again for not in iminent default. Fine I skip Dec and Jan payment and resubmit, my docs were accepted and was told the process will be 45 - 60 days. my payment was $2543. Today exactly 60 days I got a call fr ff that my new payment will be $1279.72. I must say I was pesistant I call every other day to check status. Guess they got tired of me. I wish everyone the best of luck.