Presidente Intercontinental Guadalajara Complaint - OVERCHARGED
GUADALAJARA, MEXICO -- On 3/9/10, I booked a 4 night stay at this hotel through PRICELINE at $59.00 per night plus tax, total cost was $288.00 this amount was paid on 3/10/10 thru my Visa debit card. Upon my check in to the hotel I provided them with the confirmation number that I was given by PRICELINE. The hotel clerk verified my reservations and asked me to leave a credit/debit card for incidentals, so I did. I was offered a room upgrade at and add'l $29.00 per night which included breakfast. However, upon me checking out I was given 2 invoices, one was for the upgrade, restaurant tab and local calls. I agreed with this amount and okay'd the charge to my account. However, the second invoice I did not agree with as we had already PREPAID our stay. When I questioned the hotel clerk, Andres Romero, he said that was just for the room charge. So then I asked "oh so this is to show the the price that I paid to Priceline??" he said "yes". However, once I got back to the U.S. I logged on to my online banking and realized that I was in fact charged by this hotel for my 4 night stay even though they had already been paid by PRICELINE days before my check-out. So after numerous toll calls to Mexico and emails, I still don't have an answer. I have provided the hotel with more than enough proof to show that I was overcharged. However, I am yet to get my refund. I am posting this to make others aware of the fraudulent business practices of this hotel. No one else should have to encounter so many road blocks in what is abviously was the HOTEL'S ERROR!!!!!!!!