Carnival Cruise Line Complaint - Redeeming Points
My Wife and I have been using the Carnival Master Card for a few years in order to accumulate points for a Future Cruise. Well, the Future is here. We Booked a 7 day Caribbean Cruise directly with Carnival. We were told that about a month after the Cruise was paid in full we could apply to redeem our over 60,000 Points. When we went to Carnival, we were told we had to go to Barclay Bank, since Carnival had NOTHING to do with the Points. We went to Barclay Bank and after over two hours of run arounds we were told to go to BarclaycardUS.com and Click on Rewards. We were unable to find REWARDS anywhere in the web Site.
As it stands we are no better off than when we started. WE EARNED THOSE POINTS AND WE ARE ENTITLED TO THEM. Why are they making it IMPOSSIBLE for us to redeem them? WE ARE SO CANCELLING THIS CARD!
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