Bidz.com Complaint - ?? Reputation for Bad Customer Service
CULVER CITY, CALIFORNIA -- I am a relatively new user of Bidz.com, an online auction site. Thus far, I have only purchased jewelry and for the most part have been satisfied. Last week I won a bid on a ring for a very reasonable price. When I went to pay, I received a message that the item was unavailable. Being new, I wrote to customer service asking if this meant that the item was just currently unavailable, but I would receive it later or if it meant that the item was permanently unavailable. At the same time, they were currently offering the same item up for bid. So, I also asked that if it was unavailable, why was it offered in the first place and why is it still being offered. I have sent 3 e-mails to customer service so far and have yet to hear a word from them. I realize that I am not out any money and compared to other on-line auction nightmares, this is really trivial. Specifically, I am wondering if they have a reputation for poor customer service and not acknowledging e-mails. If this is the case, then I do not want to do business with them and I will not make any more purchases. Also if there is a pattern of poor service, then others should be warned.
Company Response on 06/21/2011:
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. You'll be glad to hear that since your response, we have eliminated the 15% restocking fee and any return you make will be refunded 100% in full. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at email@example.com.
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