Burger King Complaint - Rude about no tomato
INDIANAPOLIS, INDIANA -- I went to Burger King to get my husband and son a sandwich because my husband had received a flier and the picture of one of there new extra large burgers with everything on it had made my husband hungry. When I was waiting for the sandwiches the woman in front of me complained that there was no tomato on her salad. The manager informed her there were no tomatoes. The customer then complained that there also was no carrots on her salad. The manager said it was not supposed to come with carrots that it was a house salad.
That got me wondering whether the sandwiches I had ordered would come with everything like they were supposed to. When I got the sandwiches (to go) I took the bag to a nearby table and inspected one of them. No Tomatoes. I asked the manager if I could get tomatoes on the sandwiches and he said "Did you read the sign" and pointed back to the beginning of the line. I said no and asked about the tomatoes again and he said they were having a hard time getting them. I told him that he should tell people when they order that there are no tomatoes available. He said again that I should read the sign. I said I didn't want to read the sign that I was trying to talk to him. He said that I could talk to his supervisor if I wanted his phone number. I felt that this was very rude of the manager (Carmelo). I came in to get sandwiches with everything on them. Not to get hassled or tricked into buying a product that was not advertised. The flier had a picture with tomatoes, their picture above the counter showed the sandwich with a tomato and I shouldn't be expected to have to read their signs to see if I am going to get something other than what was advertised. They should change their picture on their flier's and above the counter or at the very least inform the customer when purchasing a product. Instead of being contrite or apologetic (as I feel they should have been) for trying to pass off a lesser product for the same price they were rude. When I told him I thought they should inform the customer that there was no tomatoes before the purchase was made or lower their prices he once again said I should read the sign or talk to his supervisor. I turned to walk out and as I was walking out the manager and a female employee (Chris)were giggling and smirking about the situation. I informed the manager that I had changed my mind that I would take his supervisor's number (Phil) to report their rudeness, smirks and laughing. I told him I wanted his name and the girls name. He refused to give me the girls name saying that she hadn't done anything to me. I said you know that's not true because you were just smirking along with her. He gave me the girls first name and his first name and said if I wanted anything else I could talk to his supervisor. I left a message with the supervisor and have not heard back.
I went to McDonalds to get a fish sandwich for myself right after this incident and out of curiosity asked if there extra large sandwich came with tomato on it and they said yes. It was nice to be treated with respect at McDonalds.