Premier Auto Haus or Premier Auto Auctions Complaint - Buyer Beware and Be Aware
DOWNERS GROVE, ILLINOIS -- Stay away from this place!!!!! I purchased a car from the Premier Auto Haus thinking I was dealing with a reputable dealership I WAS WRONG. They do have a reputation but its not a good one they have had over a dozen Better Business Bureau complaints in the last 2 years and I also found more when I searched them online. This was a real lesson you need to learn, check out the company before you buy.
The car I purchased ( a used Mercedes AMG ) had a few problems when the car was bought, a missing front grill, a broken tail light and a few other things. I was promised that the grill and tail light would be fixed no problem. The grill was ordered and the rear light rear light was repaired when the car was picked up ( so I was told). The bulb did not last the 1 mile trip home.
I waited patiently for the grill to arrive and called the Premier auto haus after 2 weeks and was informed it was not in yet and from then on I called every week for the next 8 weeks and when the salesmen told me the part was in I came in as soon as I could to find out the part was never ordered.
After explaining this to the dealership they ordered the part from Germany which took a couple of months. When the part arrived I went to have it installed and was told I needed to go talk to the dealership to see who was going to pay for the part and to put it on.
The salesman at the dealership informed me they would only pay for half of the part. After arguing that they promised to fix the grill he went in back for 2 minutes came back out and said that we have nothing in writing about that. At that point we argued again until he agreed to pay for the part but not the labor which I would not except. I was told thats the deal take it or leave it. I told the 2 salesmen at this point that they do not stand behind their word and I was then told to take a hike.
As I was being ushered out the door the small red eye man who told me to take a hike then tells me to take my glasses off and he will jack me ( BASICALLY THAT HE WILL HIT ME ).
After filling a complaint at the police department and being threatened with physical violence I can say STAY AWAY FROM THIS PLACE you literally don't know what you are getting yourself into.