United Parcel Service Complaint - One Mistake After Another
ATLANTA, GEORGIA -- I had a package that was scheduled to be delivered to my residence on 6/18/2010. When, by 6pm, the package had still not been delivered, I checked the online status and saw that they could not deliver it because they didn't have an apartment number. I called UPS customer service. The agent I spoke with stated that they could not take my apartment number over the phone and that I had to wait for UPS to send me a postcard. Or, she said I could go to my local UPS facility the next day and pick up the package, as it would be held there for several days. I told her I would go to the UPS facility the next day. I asked her 2-3 times to confirm that the package would indeed be held at the UPS facility and she assured me that it would.
The next day (3/19/10) I drove the 6 miles to the local UPS facility. I waited in line with a lot of other people for about 30 minutes. The half brain-dead chick went in the back to look for the package and returned 10 minutes later to tell me that the package was out for delivery. I explained the situation to her and she said, "Well, I don't know what to tell you, it's back out for delivery because they now have the apartment number." I was able to get the local manager on the phone (Colleen) and she told me that they had added the apartment number onto the package. I called corporate and they told me that the initial information the customer service representative gave me (that they could not take apartment numbers over the phone) was incorrect. Almost everyone I talked to said, "Well, there's nothing we can do because we can't communicate with the driver." WTF???
This is not the first time this has happened with UPS. Needless to say, I will NOT be using UPS again. I am going to carefully check my shipping options when ordering things online and steer clear of UPS. I have not had any issues with FedEx or the US Postal Service so will try to stick with them instead.