Maybelline Compliment - Good Customer Service
NEW YORK, NEW YORK -- Recently I decided to surprise my wife by attempting to buy her some eye shadow for her birthday, something she surely wouldn't expect me to do. I "researched" to find out what products she liked by cleaning the bathroom (this also surprised her). Noting that she was low on eye shadow I went down and got some. When she opened it we found there was no applicator in the box. Since none of the boxes I saw had them I thought this was how they were sold. My wife explained that the product comes with applicators. I e-mailed Maybelline explaining my situation. In less than 4 hours a customer service representative e-mailed me back asking for the name and address of the store I'd gotten the product from so they could correct the problem. Additionally, she offered me two coupons ($5 each) for my trouble. Since the eye shadow was only about $9, I accepted the offer and within 5 days the coupons arrived in the mail. The representative also said that if I wanted advise on cosmetics for my wife in the future I could always e-mail them for some advise. A nice personal touch, but next time I'm sticking to the usual normal roses, dinner, and jewelry for her birthday (I gave her some sapphire earrings this time and she said that something like that is enough--no extra surprises necessary!) Maybelline gave excellent customer service here. They promptly responded to a problem, satisfied the customer, and built some customer loyalty for themselves. My wife also went down to pick up some more cosmetics at the store where I got the shadow (Target, Homestead, PA) and noted that the boxes without applicators had been replaced.