Toyota Motor Corporation Compliment - Showed they cared about me being inconvenienced
This may fall under the guise of "its the least they can do" but I am impressed with the customer service that Toyota has shown me during the recall they have going on now.
They were extremely accommodating as far as working with my schedule to get the recall service done. Because I wanted the first available appointment on Saturday morning I inquired about shuttle service to get me back home. I didn't want to inconvenience my friends by having them give me a ride so early. The Toyota call center representative all but insisted that I take the free loaner that Toyota was going pay for. I would have been happy with just getting a ride, but he said that I should not have to sit home if I had somewhere I wanted to go or had an errand to run.
First, I didn't even know they were offering loaners so they could have skated by without having to pay Enterprise for a car for me to use. Second, I would have been just as happy with a ride home, but am pleased that they saw that as a customer, I was being inconvenienced and they were doing their best to do right by me.
I realize that Toyota should be doing everything in their power to fix their recall problems and they may not have been as quick to respond to the issues as they should have, but that is not what this compliment is about. It is about my personal customer service experience and this time they hit a home run.