LINGO Complaint - World Max Scam and Credit Card Billing after number transfer
I had been a loyal, long time customer of Lingo - I had signed up with them in December 2004 and had no problems with them until last year. Based on their advertisements, I signed up for Lingo\'s World Max unlimited calling. I paid a $10 fee to make the plan change, which became active towards the end of October 2009.
We make calls to India, predominantly to a few numbers. We were happily using the service when on Dec 16 my service stopped working. This being the only landline, my 5 month old infant and mother in law at home, we were pretty flabbergasted about the reason.
When I called Lingo, I was told that they had sent an email 10 days ago (which had gone to my spam folder) about the fact that my usage was excessive and beyond the \"normal\" residential usage. I asked the guy to tell me how much was \"normal\" and what was the meaning of \"Unlimited\". He kept on blabbering about \"average use\", \"expected use\" etc. etc. and was never able to answer anything specifically. When I asked to speak to the manager, he said the manager was busy on another call.
Finally, as I was traveling to India that evening, I asked what the options were - and he said that I will have to switch back to the previous plan (which did not have India free) - I could not restart on Unlimited World Max plan. It was almost that I was being punished for going over the limit of the \"unlimited\" plan.
I asked him to switch the plan and restore the service (while at Chicago airport, waiting to board the flight). The next thing I did was to order Vonage right there, before boarding.
Once Vonage was setup, they took almost 6 days for number transfer (happened on Jan 6, 2010). While looking up my credit card statements, I was appalled to see Lingo charges continuing on the card. I called them up to ask what the charges were for and was told that since I had not canceled the service, those were month charges for Jan and Feb. I asked the representative her name, her agent id and asked her to tell me what service did Lingo exactly provide in Jan and Feb to me, for which they charged my credit card. She said that even though I did not use the service, as per the terms and condition, as the account was still active, they had billed me. I corrected her saying that it was not a question of me \"not using the service\" - \"there was no service available to me from Lingo\" as the number had already been ported out of Lingo and I did not have any other number on the account. So if Lingo decides to bill me, it is charging for nothing and I am going to take this further - to the courts if required.
She then said that she will request a credit for the two months that they charged me without service. I will wait to see if it actually occurs.