Best Buy Complaint - Wii One Purchase 2 Serial Numbers
SAN JOSE, CALIFORNIA -- 12/18/09, I purchased the Wii Sports Bundle with Geek Squad Warranty as a gift for my two children for x-mas. Needless to say they love it & play several times a week. 3/19/10, Wii will not power on. 3/20/10, Took Wii back to Best Buy to get it repaired. That's when I got a rude awakening.
I was told that the Wii would not be repaired because the Serial number does not match their records. I was shocked and surprised that, that was possible. I recall that there was a security lock on the console, so I naturally assumed I had nothing to worry about.
I have never had a Serial Number issue, so I never worried about Serial Number verification at the time of purchase. I asked how that could be possible and said I could go home to get the box. I was told the box does not matter and the clerk basically insinuated that I was pulling a con trying to get another system fixed under my warranty.
I calmly pointed out the fact that I had purchased a 52" Flat screen, PS3 Bundle & Wii Sports Bundle all within the last 6 months, I have no problem paying for what I want, but I do expect to get what I pay for. I paid for this console in the box it cam in with a warranty, it is not my mistake. I know this is their mistake, how is Best Buy going to correct the situation? I was told their store policy says there is noting they can do, I need to contact their corporate office.
I tired to contact their corporate office only to be bounced around and never was able to speak to the "appropriate person". I left a complaint online and am waiting for a response.
I went to Nintendo's website which states that all consoles purchased through retail will automatically be registered with Nintendo. I checked both Serial Numbers (receipt & console), Nintendo does not have a record of either. According to Nintendo website any unregistered Serial Numbers do not qualify for warranty repair, I must pay.
What I paid for: $300.00+ on a console and warranty for a console that does not exist. What I took home: a brand new console with a random Serial number, that now won't turn on, has no record of purchase and therefore no warranty from Best Buy or Nintendo & 2 very unhappy kids.
I have spent a lot of hard earned money at Best Buy...they have gotten their last dollar from my family!