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Filecure Complaint - Service purchased, but no result--only request to purchase additional services

Review by redCloudCharles on 2010-03-21
On the internet I received notice that certain files were defective and that Filecure could correct them. I purchase it and another privacy program at discounts and downloaded. When I ran the scans, I was told that there were problems, but that they couldn't get resolved without additional purchases. I'd like my money back, but worry that my computer may be harmed if I remove the programs.
Comments:3 Replies - Latest reply on 2010-03-24
Posted by Anonymous on 2010-03-21:
"On the internet I received notice that certain files were defective"

Do not give them any more money. Sounds like you downloaded malware. You are going to need to get malwarebytes.com's free version, then run spybot or a similar program.

safer-networking.org
Posted by Paretologic Liaison on 2010-03-24:
Hello RedCloudCharles

We sincerely regret to hear of the difficulties that you have experienced with your FileCure purchase.

Please be reassured by the fact that Paretologic (creator of FileCure) is a member in good standing with the Better Business Bureau, a Microsoft Certified Partner, and has won numerous industry awards for it's products and services. We offer a 60 day 100% satisfaction guarantee on all purchases.

If you have purchased the products, but they are not correcting the issues, it is possible that they have not been registered.

We would encourage you to send an email detailing your concerns to helpdesk@paretologic.com and a member of our highly skilled Customer Support Team will be delighted to assist you.

We look forward to the opportunity to be of service to you RedCloudCharles.

Kindest Regards
Laura
Paretologic Liaison
Posted by Anonymous on 2010-03-24:
If the internet is telling you your computer is infected with something... it's not until you download *their* products does your computer become infected with something. I'd trust more what your own virus scanners say than what the internet says.

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