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Avon Products Complaint - AVON rips off Representatives

Complaint
Review by gigglgurl on 2010-03-21
I am a representative with Avon and I placed an order in campaign C-21 in 2009 and shortly after one of my customers called and asked to cancel her order. I called Avon and asked for help in doing this and the woman on the phone told me I couldn’t just cancel one portion of the order but would need to cancel the entire order and then re-order the parts of the order I wanted to keep. She did this for me on the phone and then we placed the parts of the order I wanted with her assurance it was all taken care of. The following week I received 5 boxes on my door step in which not only were the items shipped that I had asked to cancel but everything I wanted to keep was double. I called Avon and explained the situation to a woman in India who told me she would take off all of the products that were shipped by mistake. So one by one we went through all of the products. I indicated to her that I didn’t feel it was fair for me to pay to ship this all back since it was not my mistake, she agreed and said that if Avon wanted the products back they would contact me to let me know how to get them back to you at no charge to me. I heard nothing. The boxes sat in my house for months and I finally had enough and gave most of the products away. A few weeks ago I received a letter in the mail stating I owed Avon $240 for the products that had been sent to me by mistake. Within days of that I received a letter from a collection agency. Previous to that there was no bill, no contact at all. I called customer service and was told I had to send them back. I explained the situation and was told that I “should have” sent them back and Avon would have reimbursed me the cost of shipping. Had I have been told that in the beginning that would have been done, but I wasn’t. I asked to speak to a supervisor and retold the story again and got the same answer. I then called the customer service number in NY and sat on hold for over an hour with no answer. I then sent a letter to the CEO Andrea Jung with no response. I then called her office and was treated very rudely by someone in customer service there and was told I could not speak to anyone else to try to rectify the situation. I am amazed at a company who stated they are all about helping women would treat people this way. Shame on AVON, they will not see a dime from me.
Comments:
Posted by Venice09 on 2010-03-21:
I realize this won't help you now, but you really should have contacted Avon again before getting rid of the products. I would have held on to them forever, or at least until it was resolved. You're at their mercy now.

For the record though, I've seen enough complaints from Avon reps to give me the impression that the company is not as friendly as they want you to think they are.
Posted by andbran on 2010-03-22:
i think you should have just sent the stuff back even at your expense

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