Best Buy Complaint - Worst Buy...ever - Samsung Laptop
BLOOMINGTON, IN -- Problem #1: So I decided to buy a new laptop and unfortunately went to Best Buy to look around. I actually found one that had all the specs I was looking for and even had a price that couldn't be substantially beaten online (aside from sales tax of course)
Problem #2: I told a sales associate (or worthless guy who sucks at his only job of helping SELL things) that I wanted this (pointing to a display model)
Problem #3: Sales associate brings laptop to counter, and I find out its $100 cheaper than listed. I looked at him puzzled, and actually asked why it was cheaper. He told me it was a sales price that just started that day. Great, the computer I wanted for far cheaper than online...maybe there is something to buying things in a brick and mortar store.
So I get home open up the box and much to my amazement it's NOT THE RIGHT MODEL. It's the smaller screen and the Intel i3 processor instead of the i5 I was looking for.
In anger, I of course take the laptop back to the store to in fact get the right one.
Problem #4: They, in fact, don't have the model I'm looking for even though it's on display
Problem #5: I look to get a refund so I could then buy it online, but Best Buy won't allow a return without a 15% RESTOCKING FEE because I opened it. I ask for the manager and he has the audacity to ask me why I deserve a full refund without paying $100. He tells me it's my fault that I opened the box before checking to make sure that his employee did, in fact, retrieve the correct laptop.
Mind you, this means they expect me to pay $105 because I was sold the WRONG computer. They tell me they will find the right laptop to do an exchange...they go in back and bring the WRONG computer AGAIN. I am now to the point of rage and consider posting up with a billboard out front to ensure no one buys anything from them ever again. Finally, they agree to give me a Best Buy gift card with the full refund on it, so that I may order the right laptop from them on their own.
In the end I was forced to order the right laptop through Best Buy so I didn't lose out on $100. It brings me to tears that I have to support their terrible excuse for a business. The only reason someone would ever go to a store like that is to receive customer service, and when they fail at such an easy and simple task they deserve to fail. I hope they fail.
I will never buy anything from Best Buy again. Ever