Alpine Electronics of America, Inc. Complaint - The Best turned out to be the Worst
NEW YORK -- Late September 2004, I purchased a Suzuki XL-7
and an on board Alpine NVE-N852A navigation system which the dealership recommended as "the best there was"
Knowing little about these systems, I went with the dealers advice, I wanted the best. The dealership hired a sub-contractor to install the unit which was done very neat and looked factory installed.
When I picked up the car and turned the system on
my nightmare began.
Right off the dealers lot - it did not behave like GPS units normally do. The accuracy level was extremely gross to say the least, and while stopped, the little icon on the screen, which indicates vehicle position, kept jumping around.
A call was placed to the dealer, the unit was pulled, sent back to Alpine, they did a software update and returned it a week later.
The installer dispatched a technician to bring the unit over. When installed again, the same problem developed, the inaccuracy rate was "gross".
Another call went in to the dealer, next step was to install a special magnet which measures speed pulses. This was done along with a variety of tests and when it was all over a few days later, the icon indicating vehicle position became stable, but the inaccuracy problem remained. As the vehicle moved, the Icon would not indicate correct position, and was at least 1000 feet off. The system would not pick up direction changes either and would lock up and freeze.
Next step - try another antenna, this was done, and the problem still was there.
The unit was pulled again by the installer and shipped to Alpine for the 2nd time. They said it was the gyroscope that was bad and they would rebuild the unit. After 2 weeks of waiting,
it was returned again, reinstalled in the car. Alpine never sent back the DVD I sent them to check. After both myself and the installer
screamed at thier "tech support" which is run by a bunch of morons to say the least, they looked up the records and over nighted the DVD to the installer which turned out to be an older version of the one I sent them.
After putting in the DVD and powering up the unit, guess what !!! the same problem of gross inaccuracy developed again.
After 5 weeks of hell, this is enough, not only did I get ripped off by Alpine, but now I have 2 headaches,
Gross inaccuracy, and programming - when trying to enter a street address or city name, the unit cuts out, screen goes black, then returns to the map display.
Alpine was contacted, I explained the problems to thier moron tech support who advised me to have it pulled again (3rd time) and shipped back for another bench check.
I have no intension of going through round 3, waiting another 2 weeks to have more problems.
So, I went to the dealer in person and explained the delemma. Since the purchase was made through them, they now have a choice - replace it totally with another model, or face legal action as I have retained a lawyer and am totally ready for a fight if they want one.
My advice to anyone looking for a navigation system is AVOID THIS UNIT LIKE A BAD VIRUS.
Its nothing but grief and headaches and Im out of pain killers and cant take it anymore.
Alpine in my opinnion SUCKS and does not stand behind thier products. Thier tech. support if you call it that, SUCKS also - it run by brain dead morons.
For something being sold as the best, take my word for it, its far from that and at $2000 a unit
a rip off as well.
DONT become a victim like me - DONT buy this system.