DirecTV Inc Complaint - If it weren't for the locked in contract , we'd be gone!!
From day one, we were told in order to get the "rebate" which saves so much on our bill for a year, you have to go to direcTV.com after you set up your account over the phone, and do it yourself. No problem, right? As soon as I got off the phone after setting up direcTV account, I went online and the message I received said something to the effect of, since your account is not yet setup you cannot do the rebate. Please wait until your account is active and try again. So I waited later that night, tried again, same result. Tried the next day and the same message. We called customer service, remember this is just the day after.. We were told since we didn't do the rebate the same day we would be getting our first bill at REGULAR PRICE and possibly the second month as well.. What a difference a day makes? We explained to the lady on the phone our troubles, and how is this our fault, when we did EVERYTHING as we were suppose to do .?! No one could give us any answers and I even emailed elsewhere, hoping to get someone higher up to take my complaint. The same answer was given again. NO ONE could explain why it said that and was not willing at all to change anything. So we paid the first two bills at around $60 when it should have been $20 cheaper. And the first few months you receive the stars and showtime for free. After that period ended we called to cancel. Guess what? They have no record of that. So here we go again. We then received a call or two after from direcTV trying to get us to upgrade. We were hesitant, but the package we had had limited channels, so for $5 as we were told we could go to the next package. The upgrade occurred after TWO more phone calls to customer service, wondering why this never was put into effect. As soon as this contract is up, we are switching to DISH. I HATE YOU DIRECTV.