Virgin Mobile Complaint - Fraudulent Billing - Mobile Phone
I got a mobile phone from virgin. it seemed good at the time so I decided to stay with them. I moved and could not get good reception where I lived at so I had to change mobile services. my number was [removed]. I called and told them to disconnect my services on 09/09. they said that it was fine, I assumed that they had done this. a month later I get another bill for the phone. I called them and they stated that I would have to disconnect them from the billing list on my end so I did that. I was using them earlier from a different account but had changed my payment methods. they went back to my old account on 01/06/10 and billed me from that account. I then had them to refund my monies. they called this an adjustment of funds. so a month and a half later on 02/27/10 they billed me again for $58.84 this caused me to have an NSF on a check that was due that day. now mind you this phone had been off for 4 months. I wrote them first and I called them on 03/01/10 and they said that it was not true until I provided proof from my bank statement that it was. they then stated that it would be resolved. the email came back and said that it was not true and to call so I called. they stated that they had opened a case and that it was in process. that it would take a week. I waited to hear from them and received an email stating again that they did not owe me anything.
I called again on 03/05/10 they said that they had found it and that I would be refunded in a few days. I waited for a week and did not hear from them. so I called them again and they said that someone would be in touch with me. now on 03/22/10 I call them and they tell me to email them. I told them that I had so they give me this website to write a complaint on. I have proof and I am seeking for $58.84 and $25 in NSF fees for the bounced check that was their fault.