Lowe's Complaint - Do Not Buy Mohawk Carpet From Lowes
HOMEWOOD, ALABAMA -- We were sold an expensive carpet and an expensive pad to carpet two small bedrooms, a hallway, and two small stairs. The carpet is terrible. It wears poorly and stains at the drop of a hat.
We have complained to Lowes many times. We are continually told that representative from Mohawk will have to come inspect the stains in order to apply the 20 year warranty. But we are told the Mohawk representative is not available for several weeks.
All in all we have waited 18 months and are having the carpet ripped out this weekend and having hardwood installed. We actually had a very cheap carpet before the Berber and it wore well, cleaned well and rarely stained.
We spent almost $5,000 on carpeting these rooms and felt very ripped off. However, while in Lowes last weekend we stopped a couple from buying the same carpet from the same employee. We overheard the sale and took a chance to tell the couple about our experience. They were about to spend $10,000 and luckily stopped the transaction.
We entertain a great deal and our home has been featured in a national home magazine - so we have had ample opportunity to tell people about our experience both with this product and with Lowes poor management of the problem and poor service.
We continue to shop at the Homewoood, Alabama Lowes but will NEVER make a major purchase at this chain again.
We certainly will never recommend Mohawk.