Sure Clip Complaint - Sure Clip Should Be Called "Sure Scam"
I placed an order for the Sure Clip Platinum on 11/22/09. The incredibly confusing website (should have been a clue, huh?) gave me a total cost of 49.95. I had a funny feeling about placing an order since the website was so deliberately obtuse, so I sent the order page to my printer, even though the website said I would get a confirmation email and invoice shortly. Assuming the page had printed exactly as it appeared on my computer screen, I neglected to pick up the print until later that evening. All personal and order information had miraculously disappeared from the print, leaving only the Sure Clip advertising behind. I received the confirmation email within minutes, but the invoice didn't come until December 15, 2009, with a note that they had shipped my order and billed me a total of 107.88!!!!!
I immediately protested the charge through my credit card company which refunded my 107.88, pending a dispute from the vendor. Well, of course, the thieves from Sure Clip disputed it, sending Capital One a bunch of fraudulent paperwork, and I was once again billed the 107.88. In the meantime, the package had finally arrived, I wrote REFUSED in huge letters all over it, and immediately drove to my post office to have it sent back. That was 1/6/10 and the USPS still has the tracking information down that it was refused in Anchorage, but not that it has been received or accepted back wherever it was shipped from.
In the meantime, I've attempted to call their Customer Service Dept. on 3 occasions. Each time, I was left on hold between 25-65 minutes, with no human being ever picking up the phone, just that incredibly irritating mechanical voice telling me "I'm a valued customer." Did anyone besides me notice that you can place an order over a toll free line, but the customer service number ISN'T toll free? You hold for over an hour, never get to speak to a human being, and then you get stuck with the bill for the phone call! Never again will I purchase a single thing "As Seen on TV!"