Papa John's Pizza Complaint - Papa John's troubles
I just had the worst experience ever trying to purchase a giftcard. I was purchasing an e-giftcard from papajohns.com for a friend in another state. Should have been quick and simple. Instead I purchase my order and wait 1 hour, calling my friend asking if he received it, answer was nope. I call the giftcard helpline and speak to luke, he says order is on hold for unnatural activity. I'm confused as how is ordering 1 giftcard for the first time ever unnatural. He proceeds to read off a list of questions I had to answer for my order to go through. Everything from if I use my card for debit or credit, to what landmarks, schools and hospitals are near my address RIDICULOUS!!. Anyways after going through all of these questions that have absolutely nothing to do with anything, and doing them correctly he puts me on hold. He return in 5 minutes saying all my info checked out fine and that they will need to call the bank for authorization and make sure its me. Thats fine After everything is done do I get my giftcard? NOPE He said oh that doesn't release the hold on the order, that just released your credit card so you are able to buy another e-giftcard on a new order. Right now I'm really really annoyed. If I pay money for something I would like to receive it, if you need to do 1 or 2 security questions fine. But to do question after question that doesn't even make sense, call my bank, put me on hold, charge me, and AFTER all of that say oh okay you still can't have this one but you are free to buy another that is not okay. I'm out 15 bucks and a gc, my friend couldn't get the pizza he planned to have for dinner and eat somewhere else instead. I called the complaint line and no one at all could help me or even pull up my e-giftcard order. I was told I must talk to the giftcard support line. Unfortunately all I got on the line was luke, the same guy who asked me 20 questions before, luke could not help me one bit and expected me to just go make another order.
Papajohns is infuriating and has the worst customer service ever.