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Vdara Hotel and Spa- MGM March Entertainment Bait and Switch Scam Complaint - MGM March Entertainment Bait and Switch Scam

Review by Perny on 2010-03-22
LAS VEGAS, NEVADA -- Classic Bait and Switch-- but this is a program operated through MGM hotels- !

It's named the MGM Mirage March Entertainment Promotion- Two free tickets to Cirque du Soleil shows- your choice of Elvis, Love, Ka, Zumanity, Believe (oh pleeze...), or other lesser shows- Terry Fator-- etc....
These are sold through 3 day hotel/air packages that include an MGM property- and sold through Delta/Continental Vacations, Travelocity, Expedia, and other "reputable" travel outlets.....

ONLY upon purchase of the package, are you allowed to contact an "offsite" number and make your reservations for NON-EXISTENT Tickets....

The "agent" informed me that none of the Cirque du Soleil shows we selected had seats available on their promotion (NO INDICATION THAT THE PROMOTION WAS LIMITED ...to what were probably obstructed view seats in the first place...) BUT!!!! She would be happy to sell me tickets for any of those shows at full price!!

This is a classic travel scam- promising great shows- not providing any information about limits- and then unexpectedly having NO Seats-- then turning around and selling those same Free - non existent tickets to you for full price!

What galls me is that MGM City Center- ARIA Hotel and Vdara Hotel and Bellagio are scamming its 5* clients through this bush-league ruse...

As I could not verify details until the package was fully pre-paid- I'll include what I received after paying:
Thank you for purchasing an Entertainment Package from MGM MIRAGE. Included with your Package are up to two tickets to one of the following amazing Las Vegas shows: Viva ELVIS™ by Cirque du Soleil®, KÀ™ by Cirque du Soleil®, Disney’s THE LION KING, The Beatles™ LOVE™ by Cirque du Soleil®, Terry Fator & His Cast of Thousands, Lance Burton - Master Magician, The New Faces of Las Vegas Comedy - Frank Caliendo, ZUMANITY™The Sensual side of Cirque du Soleil®, CRISS ANGEL® Believe™ from Cirque du Soleil® and Tournament of Kings.

I must note that the language AFTER I PAID has changed from :
MGM MIRAGE Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show.

to:
Included with your Package are up to two tickets to one of the following amazing Las Vegas shows:

Gee-- I guess once they have your money-- your choice goes out the window..

Avoid MGM ARIA and VDARA- and any promotions the offer directly or through airlines, travel sites etc--
MGM MIRAGE Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show. TICKETS WILL NEED TO BE RESERVED IN ADVANCE, AND MUST BE RESERVED NO LATER THAN MARCH 22, 2010. Cirque du Soliel® show choices include: Viva ELVIS(TM) by Cirque du Soliel® at ARIA, KA(TM) by Cirque du Soleil® at MGM Grand, The Beatles(TM) LOVE (TM) by Cirque du Soliel® at Mirage, Zumanity (TM), The Sensual Side of Cirque du Soleil(TM) at New York New York, and CRISS ANGEL® Believe(TM) from Cirque du Soliel® at Luxor. Other show options
Comments:5 Replies - Latest reply on 2010-03-24
Posted by nanomarket on 2010-03-22:
How much did you pay for your travel package; around $500.00? Although the ads should have warned you that seating for the shows was limited, I expect that you got a good deal even without the shows.
Posted by karleebarlee on 2010-03-23:
personally, i would just assume that the seats were limited. i'm sure they're not going to hand out a whole theater full of free tickets.
Posted by Perny on 2010-03-23:
"...i'm sure they're not going to hand out a whole theater full of free tickets. "

My question is-- why advertise on bona-fide sites- not shady 3rd or 4th party's--

If they are going to offer free tickets (2) for a choice of half a dozen shows-- wouldn't you consider it fraudulent if instead- they have no seats and offer to sell those same tickets for full price.....

Just what part of consumer fraud/blatent bait and switch does this not rise to?

Of course, I'd expect a shlocky deal if I signed up for an unknown company offering something for nothing... but these were in conjuction with 5* property (Vdara) and airfare-- same deal offered with Continental and Delta vacations on their own websites- and on Expedia (this offer was on Travelocity-- which i took only because flight times were more convenient---)

fyi - Paid $900 for 3 nights and RT air from Austin----

This is an MGM run scam-- if they don't want to give away free seats- don't advertise that they will!!

I'd of done better with Southwest and priceline/hotwire-- but I purchased based on the legitimacy of the offer from bonafide company names!

phewy.... that felt good (if you couldn't tell-- I wuzzz shouting through this mini-tirade-- nothing personal.....)



Posted by CSD on 2010-03-23:
I would think the location of the free ticket seats are not as good as the full price ones.
Posted by Perny on 2010-03-24:
Yup-- I figured that was the only catch-- so I tried contacting them to verify that point-

The package said- "you must make your reservations no later than march 22, or risk forfeiting your tickets"... and only "after purchasing your package you will recieve the ticket voucher documents with your voucher #...

absolutely no mention of "limited" seating, choice etc....

slimey, schlocky sales spiel-- NOT what i would've expected from Vdara/Aria


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