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Econo Lube N Tune Complaint - Females Please Read- Bad Service- Econo Lube N Tune

Review by sev on 2010-03-23
CALIFORNIA -- I never write complaints, but this experience was so horrible I decided to post this.
I am a female who went to the Econo Lube N Tune for a quick, cheap oil change. I will never go back as these guys decided to drain my coolant, I believe on purpose.
As I pulled up, one of the mechanics splashed coolant near my radiator and my front bumper telling me that my coolant was leaking. When I said, " No it's not, there must be a mistake, I checked all of my fluids this morning and nothing besides the oil needed topping up." (I come from a family of mechanics).
He looked down and away, mumbling, later asked me to fill out paperwork.
I went into the office to pay, but at some point, the mechanic drained my entire engine of coolant.
I drove off, 10 minutes later I had to pull into a gas station and place several quarts of coolant into my engine. Double checking any leaks to my radiator, etc it was all clean. The car was fine. It was very apparent they had drained it.
I know it sucks to have a woman call you out, but seriously, I was nice about it and you could have just given me the oil change. You did not have to try and destroy my engine because of it.
Comments:4 Replies - Latest reply on 2010-10-13
Posted by MRM on 2010-03-23:
I applaud you, as a female, that you know your car and will not let anybody take advantage of you.
Posted by CrazyRedHead on 2010-03-24:
I'm surprised that you don't know how to add the oil and check it yourself since you say you come from a family of mechanics. I keep a quart or two of oil on hand in case I need to put some in. Do you know how to change the oil yourself? I'm glad you didn't fall for that one.
Posted by Anonymous on 2010-03-24:
Econo Lube N Tune has been sued (and lost) many times by the State of California for this same kind of nonsense. They have paid millions in fines. Guess it's profitable to pay the fines and keep ripping people off.
Posted by dnzauto on 2010-10-13:
Dear all,

I am the owner of the Econo Lube'N Tune store in Costa Mesa, CA ( 1550 Newport Blvd. ). I do NOT believe this incident happened in my shop, I really would appreciate if you could let us know which shop this comment referred to, so that the shop gets a chance to correct if anything was done wrong.
thanks and best regards


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