J.B. Robinson Jewelers Complaint - Terrible Customer Service, Rude managers
ERIE, PENNSYLVANIA -- My son bought a ring from them for his girlfriend, the diamond was damaged, so she took it up to have it fixed. The ticket was put in her name. My son went to pick up the ring when it was finished and they told him he can't have it cause the ticket is in her name. Yet, he paid for the ring and they have proof of it. The manager was very rude and laughed in my sons face telling him tough crap. I will be telling everyone I know about this, he will tell everyone, and so on and so on. Word of mouth is the fastest way to get bad news around. No one I know will ever buy from them again. I've already told my co-workers and the one said they looked at rings there two weeks ago and were planning on purchasing their wedding rings there, but will now go elsewhere because they don't want to buy from a company with such a bad reputation and bad customer service. I see now why they have so many bad reviews.