British Airways Complaint - We don't care if we strand you!
I recently flew BA to England and while there learned of their threatened walkout by cabin crew for the 20, 21 and 22 of March. My return date was amongst them. I checked their website daily to see if my flight was cancelled, and it said that overseas flights were still going - mine was amongst the list that were.
Less than a week before the threatened strike, I was informed my flight was cancelled and I would have to make my own arrangements to get home. They would give me my money back (which wouldn't have got me to the runway at Heathrow, let alone to North America) or I could take my flight any time within 365 days (subhect to availability).
There were NO seats available on any flight home until at least the end of the month so we would either have to stay an unknown length of time or fly back on a different airline at about six times the cost of our BA flight - neither of which we could afford.
As an alternative, they would fly us to an airport they served nearest our destination (it is 500km away and we had to pay our way the rest of the way!!!) The travel agent found one of these flights which we took as it was the least expensive alternative. It meant we had to leave several days early but we had no choice because there were only four seats left and nothing at all until the end of the month.
British Airways leaves you stranded and don't care whether you get home or not or how much it will cost you. Morally, if not legally, they have a responsibility to get the people they have stranded to their destinations when they agreed to or as soon as possible afterwards even if it means booking them on competing airlines, which I understand is often done in North America when these situations occur.
I will NEVER fly BA again and will tell anyone I can about my experience.