Barnes Complaint - Beware of double-billing
Wanted to warn any potential customers of Barnes & Noble (B&N - online). I purchased a gift for my son with my debit card, but actually had twice this amount withheld from my checking account. B&N told me it was the Bank that put a 'hold' on it, my Bank told me B&N actually reflected two separate transactions. When I tried getting it resolved thru B&N customer service, I was basically told I was out of luck. They only showed one transaction.
My checking account reflects two transactions:
- 3/15/2010-VISA CHECK CARD PURCHASE BARNES&NOBLE*BOOKQUEST 866-257-7723 US $34.74; and
- 3/15/2010-VISA CHECK CARD PURCHASE BARNES&NOBLE*3RD PARTY 800-843-2665 US $34.74.
... with a hold on my account of a total of $69.48
My bank says B&N created the error and my account reflects 'two' debits, and they cannot credit it without notification from B&N who refused to help. I do not understand where two different dates reflecting B&N with two different phone numbers show up! If my bank doesn't have the money, who does?
Last time I'll be patronizing B&N and I'll make sure to pass this 'business practice' of theirs along. Seems like a scam somehow, B&N 'holding' my money and lying about it.