Sears Complaint - Horrible Customer Service/Scam Artists
CONNECTICUT -- Went online and got a quote of $205.00 For carpet and tile cleaning in my home. A customer service representative (a male) called me (female) the very same day and went over my order...He then began adding all of these extra service charges and my total went up to $259.70!!!! When I questioned him regarding this he became very aggitated for questioning him...He even tried to argue with me that 10% of $259.00 Was only $13.00!!!!! When I told him I would have to speak to my husband first, he quickly hung up the phone.
I called back to speak to a supervisor and was told I would get a call back...After 1 1/2 hours and no call my husbanbd called and asked for a quote for more services and treatments that I requested, he was quoted a price of $199.00!!!!! When he questioned the difference in our quotes, he was told they would not service our home and supervisor on duty named scott refused to talk to us!!!!!
Beware they are nothing but a scam!!!!!! Will never shop at Sears again or use their services!!!!!! Tomorrow I will call corporate and tell them about the disservice we received!!!!!