Chase Manhattan Bank Complaint - Chase Visa card nightmare of all nightmares
I live in Ohio and purchased a radiator from Bob King, of Discount Radiator World, in California using my Chase Visa card just in case something happened for $3342.60. SOMETHING DID HAPPEN. I never received my radiator. I filed a dispute on the 58th day and Chase denied my dispute because they didn't get a letter from the merchant. I have talked to 5 supervisors at the dispute dept. All are illiterate, rude, like the previous stated, like robots. THE WORST CUSTOMER SERVICE EVER! They first sent me a postcard congradulating me on my credit that should be posted to my account but never was. Then I received a denial because the representative told me they couldn, t contact the guilty party, Bob King of Discount Radiator World, and get their money I wouldn, t get mine. I received a letter that had very poor grammer. As I read the letter, it made sense, the people I was dealing with couldn, t even write a proper letter. When I called the dispute dept. and explained what happened they told me it would be fixed within 24 hours. I called after 2 days, not seeing a credit, and then they said they needed a letter explaning what happened. I then called again to confirm they got my fax and they said it now takes 7 to 10 days to process. I called after 10 days to find out yes I should see the credit, but never did. They promised they would take care of it. When I call the credit card customer service number and get prompted to the disputes, it states a credit was credited to my account on the 22nd of February but that never happened either. Now today I call them and they say it was denied because they have tried everything possible within the laws and can't seem to find a why to rule in my favor and asked if I was satisfied. Of course, I'm not satisfied! I was screwed out of $3342.50 by Bob KIng of Discount Radiator World and not backed by Chase Visa after using their card. They were so rude to me it was unbelievable! I had 4 supervisors tell me they would credit my account and then their supervisors would deny it. I was being played as a pawn between these individuals. It was a game of power between employees at work at my expense! DON'T EVER DEAL WITH CHASE! They will find a loophole not to pay out on anything! I was told by a supervisor, I promise you will get your money!, You called within your 60 days. I feel so sorry for you! They said obviously we didn't have enough information at hand and now I see what happened, we will take care of it. It is all B. S. The one employee told me the supervisors play a power trip with them and the customers get caught up in their game. STAY AWAY!