Chase Manhattan Bank Complaint - How Chase Steals from you without you knowing - Blind Sighted
I applied for a FREE Savings and Checking account in mid December of 2009. Understanding the terms of FREE. Just recently I looked at my account and notice a $6 fee that was charged on my account labeled "service Fee". The red flag caught my eye and I started to look for further fees that were similar on both my savings and checking account to realize that I've been charged the $6 fee each month. When I browsed through my Savings account the same thing happened.
I called into their customer service department to get it resolved. Unfortunately, their customer service department is so terrible and have been trained to say the same thing over and over irregardless of what you tell them, was quite unhelpful. They were more frustrating than anything.
Let's start with my savings account. When I applied for the Free account, I was told that as long as I maintain a $300 balance, I won't be charged. Which is in any case for any bank. EXCEPT CHASE. Twice I withdrew money from a different ATM and was charged $2 each which I understand however, I was charged a third $2 fee because I went to another ATM inserted my card and withdrew the money which they had charge from the note above. So instead of charging for just withdraw from a different ATM you also get nicked for putting your ATM into a non Chase ATM. What kind of rule is that? On top of this, I was charged a $6 fee each month since January. Why? Because I transfer money from my checking to my savings and vice versa more than 4 times in a month. Did you know that? What happened to maintaining my $300 in the savings at all times and not incur a charge? They completely blind sighted me on that.
Let's move to my FREE Checking account now. I was charged $6 each month because I did not use my ATM up to 5 times a month. If it is a FREE checking account and they are obviously using my money for something else, why are they charging me for not using my ATM? On top of that I would get charged an extra $6 if I were to use my ATM to withdraw money from their bank more than 4 times! So either way I get charged! Blind Sighted yet again.
In December when they made the mistake of charging me $2 I called to ask to get it reversed. The reversed it but out of "customer courtesy" as though YOU in this case, ME did something wrong because they chose to steal my money and if I did not catch that they would have gotten away with it.
I have never encounter such bad customer service in my life with any bank. For everyone who does bank with Chase be careful of the blind sighted charges that can accrue over time. I was fortunate to have caught it ahead of time and ended up loosing $36.