AT&T Wireless Complaint - The more I call AT&T customer service the worse the problem gets
I have had an AT&T wireless account for more than 2 years. Since I switched from another carrier and chose a number that would be easy to remember, I have consistently received calls from people trying to access their voicemail. There are the occasional wrong numbers, but there have been far more calls from people just hitting the "voicemail" key, having the phone dial the number programmed by AT&T and getting me.
I have called AT&T customer service many times, at least 5. I have tried to be patient and allow them to work out the problem. Nothing has worked, I still get the calls for people trying to pick up their voice mail messages.
The last 2 calls I made to AT&T customer service, I became very angry, because 1) I've been trying to get them to fix this problem for more than 2 years and they haven't, 2) each new customer service representative I speak to insists that the only way to fix the problem is for me to change my number. WITH A HUGE ORGANIZATION, BRAIN POWER, MAN POWER, TECHNICAL EXPERTISE, I THE LOWLY CONSUMER, PAYING TONS OF MY MONEY FOR SOMETHING THEY ARE SELLING, HAVE TO ADJUST FOR SOMETHING THAT IS THEIR FAULT. THEIR EMPLOYEE/S PROGRAM THE WRONG NUMBER INTO THE VOICEMAIL KEY AND THEY EXPECT ME TO CHANGE MY PHONE NUMBER. THAT DOES NOT FIX THEIR PROBLEM AND IT INCONVENIENCES ME.
So, the last 2 customer service representatives I spoke to, I really let them have it. I basically said, don't tell me that with the might of AT&T, this stupid little problem can't be solved. Don't make me change anything. Improve the quality of your service.
Hey, guess what. After every customer service call, whether I was patient and nice or finally got upset, it would get worse. I have gotten more calls over the past 4 months. That's why I am finally going to share this story all over the internet.
The last customer service representative even gave me a case number. What good is that if it hasn't fixed the problem. Do you think they would followup to check on it? No. They expect me to once again complain if the problem hasn't been fixed. AT&T HAS VERY VERY VERY BAD CUSTOMER SERVICE AND DARE I VENTURE A CHARACTERIZATION, SOME UNIMAGINATIVE AND INCOMPETENT, POSSIBLY, ONLY POSSIBLY VINDICTIVE CUSTOMER SERVICE REPS. I WOULD LOVE TO USE MORE COLORFUL LANGUAGE, BUT THAT MIGHT THAT AT&T ISN'T USING TO SOLVE MY LITTLE PROBLEM, IT MIGHT BE MORE EFFICIENT PROTECTING THE COMPANY'S "GOOD" NAME.