Qwest Complaint - The Worst Company I have ever dealt with
DENVER, COLORADO, COLORADO -- I have had Qwest Communication for 37 years. In October, I received a really good offer for both phone & TV from Comcast. I changed on 11-5-09. Comcast told me not to tell Qwest about changing until it is done, because they get really mad when you leave. I notified Qwest on that day, and the woman said that because I had just paid for November, and since I pay for the month ahead, I would receive a check for November back in the mail. I did get a check back from DirecTV for their half of the bill paid ahead, but from Qwest Communications, I received a bill for another $112.... I was flabbergasted. I wrote Edward A Mueller, Chairman & CEO of Qwest and he had a really "nifty" woman call me and she just kept saying, Well, you really do owe us money". And I just kept saying "No, I really don't, you owe me". So I went to my bank, got copies of all the past 6 months checks, corresponding with the last 6 months bills, all of which clearly state that the Flat Fee Bill is paying ahead. My services included unlimited local and long distance service plus 2 other services. I had no other charges on any of these bills. There is tax for the service, but that is all. After hours and hours of searching for all these records, and putting it all in order and writing a lengthy letter to Edward A. Mueller, and adding all the copies from the bank and from me, I get a letter from a guy in Cody, Wyoming stating that he had reviewed my file and that to the best he could ascertain I was not paying ahead for everything and I still owed $47..... Obviously, he couldn't grasp the concept that I paid ahead every month for a long time. So, now I am really angry. I am sending everything to the AG office, however they have never been of any help to anyone that I know of, and I want to know if there is a class-action lawsuit for me, too? I will give up the phone all-together before I will ever use Qwest again. It is hard to believe that they choose to harass senior citizens like this. Their statements state quite clearly that I pay for the month ahead. They have now sent me to a collection agency. I have sent them a bill for my time, and they have not paid me for either the bill for my time nor the November re-payment. Maybe if we all ban together, we can put them out of business. I have found several other great phone companies that do not do this bilking of senior citizens. I do work for a law firm, so I already have legal help.