Mcfalls collision Informative - bump and paint repair

Review by Anonymous on 2004-11-01
FLINT, MICHIGAN -- First of all I was quoted a price for a replacement windshield and when it came down to getting it fixed, I had to argue with them to make the original quote good, next they were a day late on there finish date. Then when i get it home I noticed a huge scratch on the hood that wasnt there before the windshield replacement, then the replacement outside mirror that was replaced wasnt painted properly, you could see the metal color on the inside edge of the mirror,the mirror is burgundy, the entire repair of the rocker panel was missed, then I took it back the next day, they told me it would be ready at 5 pm, (the owner guaranteed it) oh and while I had it home before taking it back I noticed that the drivers window wasnt replaced (which of course they billed the insurance company). So my father and me when to Mcfalls at 5 pm (friday), the guy in the office told me it wouldnt be ready until monday , we drove 15 miles to hear that! I was hot!. After several phone calls he said he would fix everything and admitted he messed up. He finished the rocker panel and wheeled out the hood scratch, painted the mirror and detailed the entire car. When my father and I went to pick it up I notice many pit marks over the majority of the hood which I can promise you they were not there before this Mcfalls nitemare. The bottom line is this shop is crooked and because they mis quoted me on the windshield it was there way of getting even. So just a word of caution, Do not use Mcfalls collision in Flint Michigan for your repairs.
Comments:1 Replies - Latest reply on 2004-11-22
Posted by usmile627 on 2004-11-22:
When you sign in to post a comment on this sight one of the first statements it reveals is "Respect other members" I was taught at a young age to respect others thru-out your life time, treat others as you would want to be treated, etc.....Well let me tell you a story regarding this gentleman(Mr. Annyonomous) who walked into our repair shop. This man screwed us, screwed his Insurance Company (the reason we pay so much in insurance) ...and is on this site complaining!!! the truth is ....he screwed himself and that is why he is so upset! Customers like this man is our worst nightmare, you all know the type, These People want something for nothing and always get away with it because from the start they walk in with an attitude and Rude as can be, personally my own opinion would be to walk these people to the door before they have a chance to conive.... . We bent over backwards numerous times (eating his deductible), and still he was not happy....RUDE to the point that I had to get up and away from my desk and walk out because I could not listen to him any longer....
McFall's Collision and Frame Service is one of the most respected Independant body shops in Flint Michigan and it shows, and that is why this man came here in the first place.
He lied to us, to his insurance company and now to you the public because he got caught in his own bad doings.....
We here at McFall's enjoy what we do and enjoy serving our public. We make our customer well aware of what the proceedures are in the repair of their vehicle and as always take Pride in the quality of our service and repairs.

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