XM Satellite Radio Complaint - Bait and Switch - Satellite Traffic Data for car navigation system
NEW YORK, NEW YORK -- I will never in the future do business with XM Satellite Radio or the SIRIUS Corporation for any product. XM Satellite Radio is trying to steal my money and their customer service can’t or won’t resolve the problem. They are very good a letting someone else deal with the problem by dropping my calls.
My 2010 Prius has a Satellite Radio & Navigation System. On December 2, 2009, before the trial period of the Satellite Radio expired I logged onto the XM Satellite Radio website and signed up for 3 years of traffic data service for $91.96.
In January I noticed that I was no longer getting traffic data on my navigation system. My wife and I are very busy so it was not until February 8, 2010 that my wife called XM Satellite customer service.
We eventually got through to Jeffery (confirmation # 1-63CRCJ9) who said he fixed the problem, extended our 3 years to April 9, 2013 and gave my wife step by step instructions to get the system working again in my car. But still no service.
I called tech support 2 days later. He found Jeffery’s work in the computer, fixed an error and 20 minutes later my car has traffic data.
The only problem was when I got my credit card bill. On Feb. 8, the day we talked to Jeffery, my original $91.96 payment was refunded. On Feb 10, the day the techie actually turned on the service, I was charged $253.79.
I called XM Satellite customer service 4 times. The first time the computer hung up before I got a person. The next 3 calls ended with “I need to transfer you”. After 10 -30 minutes on hold their system hung up on me.
I have disputed the charges with my credit card company but it will be up to 60 days before I get a response.
To add insult to injury, the data Sirus provides is a small subset of what my I-phone receives as part of the AT&T basic data plan.