La-Z-Boy Incorporated Complaint - Beware of La-Z-Boy's special order services
TYLER, TEXAS -- I purchased apprx. $9,000.00 worth of furniture from La-Z-Boy Gallery in Tyler, Tx. back in December 2009. I had to special order two sections of the sectional sofa that totaled about $1,600.00 just for those two pieces I had to pay for them upfront before they would order them and was told that it would take apprx. 2 months or less to receive them. It has been more than 3 months since that dau, and still not furniture. Each time we contact them to get an update, we get a different answer every time we talk to them and nothing has been true. We contacted them again today and were told that the items had been made, but were still sitting in China, waiting for them to fill a container before it could ship out, and we would have to wait at least another 4-6 weeks. When we said that we were tired of waiting and tired of all of the lies they have told us, and that we wanted a refund, we were told that there are no refunds for special order items, even if we never received them. I am sick and tired of the lies and excuses, and have contacted my attorney. Perhaps they will give him a different response once they receive a law suit. Consumers beware.......
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