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Advanced Cleanse Complaint - False Free Trial - Advanced Cleanse

Review by Hazlet on 2010-03-25
Went on line to receive a "free trial" of Advanced Cleanse which was only $1.49. They added an additional $169.00 to my credit card for a membership that I did not ask for or want. Calling them to complain they refused to refund my money saying that it was over 14 days and I was now a member with their company. Again something I did not want or ask for.
Comments:2 Replies - Latest reply on 2010-03-25
Posted by Anonymous on 2010-03-25:
Anytime anything asks for a credit card number for a "free" trial... it's not going to merely cost you a low price or just shipping and handling. There's almost always a catch... and that catch is a membership into something.
They are not going to refund your money. Best to dispute the charge with your credit card company.
Posted by FlShopper on 2010-03-25:
It's spelled out it their terms and conditions. A quick google led me to this:
MEMBERSHIP PROGRAM
When you enroll in our membership program ("Program"), we will charge the card the card you provide the activation fee specified on the order checkout page and send you a trial supply of Advanced Cleanse. If you contact customer service to terminate your enrollment within (14) days of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything else. Your enrollment date is the date that you submit your order for the trial product. All orders are shipped within two business days.

If you do not cancel within (14) days of the date that you enroll in the Program, we will charge the same card you provided at enrollment the one time membership fee of $169.95 ("Membership Fee").
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If you didn't call them until after the 14 days were up, they are entitled to keep your money. Take bearkatkitten's suggestion and dispute it with your credit card company. It may not get you any results, but it's definitely worth a shot.

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