Tim Horton's Compliment - Watery hot chocolate/good service
BELLEVILLE, ONTARIO -- I went to Tim Horton's this morning for my usual of a hot chocolate and bagel on my way to work. When the representative handed me the hot chocolate, she asked me to taste it there, because it did not look right to her. As I did not want to burn my mouth there, I declined her suggestion. She said if it tasted off, to come back and they would replace it. Once I settled into my desk at work, opened it up, and sure enough there was no chocolate flavor.
When I went back on my morning break, the representative remembered me and replaced the drink with no hassles.