Direct Energy Complaint - They Really Don't Care About The Consumer
I had a light bill from direct energy for $200 due on 3/22. I'm a student & not working right now. I paid Direct Energy $180 on Monday 3/22 and kept $20 to get some gas for the week. Well yesterday they turned off my lights for $20!!WOW $20 has caused me to be in the dark I waited all day yesterday for them to turn the lights on and now it's 48hours later,& I have been a loyal customer for 5 years! Customer service isn't any help and the manager hung up on me because I'm upset and yelling after she said it can take up to 3days to turn my lights back on. Of course I'm upset I DON'T HAVE ANY LIGHTS & it's because I have a past due of $20 freaking dollars.
COMPANIES HAVE NO RESPECT FOR CONSUMERS ONCE THEY GET YOUR BUSINESS. WE MAKE THEM BECAUSE WITHOUT OUR BUSINESS THEY WONT SUCCEED. WE GIVE THEM SO MUCH POWER THEY FORGET ABOUT US AND REMEMBER THE PAYROLL CHECK THEY JUST RECEIVED. HMM, WHERE ARE THE V. P'S WHEN WE THE MONEY BAGS NEED THEM ? Companies say to the world: CHA CHING! JACK POT.