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Direct Energy Complaint - They Really Don't Care About The Consumer
Complaint
I had a light bill from direct energy for $200 due on 3/22. I'm a student & not working right now. I paid Direct Energy $180 on Monday 3/22 and kept $20 to get some gas for the week. Well yesterday they turned off my lights for $20!!WOW $20 has caused me to be in the dark I waited all day yesterday for them to turn the lights on and now it's 48hours later,& I have been a loyal customer for 5 years! Customer service isn't any help and the manager hung up on me because I'm upset and yelling after she said it can take up to 3days to turn my lights back on. Of course I'm upset I DON'T HAVE ANY LIGHTS & it's because I have a past due of $20 freaking dollars.
COMPANIES HAVE NO RESPECT FOR CONSUMERS ONCE THEY GET YOUR BUSINESS. WE MAKE THEM BECAUSE WITHOUT OUR BUSINESS THEY WONT SUCCEED. WE GIVE THEM SO MUCH POWER THEY FORGET ABOUT US AND REMEMBER THE PAYROLL CHECK THEY JUST RECEIVED. HMM, WHERE ARE THE V. P'S WHEN WE THE MONEY BAGS NEED THEM ? Companies say to the world: CHA CHING! JACK POT.
COMPANIES HAVE NO RESPECT FOR CONSUMERS ONCE THEY GET YOUR BUSINESS. WE MAKE THEM BECAUSE WITHOUT OUR BUSINESS THEY WONT SUCCEED. WE GIVE THEM SO MUCH POWER THEY FORGET ABOUT US AND REMEMBER THE PAYROLL CHECK THEY JUST RECEIVED. HMM, WHERE ARE THE V. P'S WHEN WE THE MONEY BAGS NEED THEM ? Companies say to the world: CHA CHING! JACK POT.
Comments:
Posted by bearkatkitten on 2010-03-25:
How far behind were you on your payments for them to turn your electricity off? Most electric companies... it takes about 2 or 3 months worth of missed payments before they turn the electric off.
Regardless of how much you paid... it wasn't full amount. You must pay your full amount on or before the date it's due... otherwise it's late.
Regardless of how much you paid... it wasn't full amount. You must pay your full amount on or before the date it's due... otherwise it's late.
Posted by momsey on 2010-03-25:
I really find it hard to believe that an electric company would shut off electricity in 3 days for a payment that was made on time but was $20 short. Do you owe more than that and/or do you have a history of being behind on payments?
Posted by skelly39 on 2010-03-25:
Did you call them BEFORE you decided not to pay the full bill? Maybe they would have been able to help you instead of shutting your lights off. It's best not to assume that they are going to know you needed money for other things. If you are not able to pay the full bill, they at least deserve an explanation.
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