British Airways Complaint - Selling half-way ticket for a baby!!!
JACKSONVILLE, UNITED STATES -- I would NEVER travel with British Airways again!
It is one thing when they tell you, infant bassinets are given out on first-come, first-serve basis when you try to reserve one ahead of time, and then when you get to airport they say they're out because people checked them out online!!!
Also another when they tell you on BA's web page, that an extra baggage costs $60, but then at the airport charge you $165 w/the excuse that there is a charge for the 2nd part of the trip!!! NOT mentioned on the web anything regarding flights w/ a stop!!! Not a fair way to do business, is it?!
But the worse was that they told us at London airport, that our infant baby doesn't have a ticket from London to home!!! How do they sell a half-way ticket to an infant travelling with her mom?!!!
Unfortunately, the second part of the trip was sold to us through BMI. If BA partners w/ another ailine and provides "service" through them, I believe BA should be held responsible for the "service" or Lack Of provided by that partner. When BMI was told that the ticket for the infant was purchased through BA and they need to resolve the issue with them. The response was that BA CANNOT do anything about it and that we had to pay another 168 pounds for the baby in addition to the money we had paid for her ticket!!!
Very disappointing and UNacceptable. That last thing one needs when travelling a very long distance (22 hours of travelling) is to hear your baby doesn't have a ticket to continue travelling with you and you have not enough Cash or Credit Card on you and they don't even accept you providing the Credit Card number (your forgot at home).
To be fair, after calling BA's 800 and being transferred to some "Breaze" airline or so (due to high volume of calls), they couldn't help after trying for about 20 minutes or so trying to figure out what had happened. We were transferred to a manager who in turn transferred us to back to BA and after about 50 minutes or more on the phone, they finally resolved the issue.
That was after our mom started feeling sick and almost fainted and mother of the baby crying her eyes out for more than an hour. EVEN worse part was the way to be treated at the airport counter. Where staff are supposed to be helpful & not act like they could care less and they're there to torment you and act like "highway robbers".
Seriously?!!! At least pretend you care to help by calling to see how this could happen when the baby was added to the itinerary!