Hawkeye Manufacturing Inc. Complaint - The Real Truth About Hawkeye Manufacturing
RICHMOND, VIRGINIA -- Purchased Aug. 2007 for $6,600. Before delivery local Hawkeye dealer tried to skip town w/ my $3K down payment. Finally got delivery and installation. Since that time, tub has never performed for more than 3 consecutive months without breaking down. Since local dealer skipped I had to hire and pay for repairs. Total tab thus far....17 repair trips here in less than 2 years, total repairs $1,700. I have all the repair orders to prove it. While Hawkeye at the beginning did reimburse me $700 toward some repairs, this tub is a lemon if there ever was one. This is a NEW TUB!! I've spent more time under it than in it. Jets leaked water and shorted out the motor. Lever to control waterfall fell out of the wall. Heater stopped working. Hawkeye has been sending parts all the while as I repeatedly called repairmen to install them. Then when the part doesn't work Hawkeye always blames my repairman. Sent me a new motor, had repairman install, 2 weeks later low speed pump blew and a week after that the high speed motor blew. It also is leaking underneath from 3 different areas. Apparently this is exactly how a Hawkeye hot tub is supposed to perform according to [snip].
They also blamed me because the pipes froze - well only because the jet leak dripped water down a wire into the motor and shorted it out. Gets very cold in WI very fast but Hawkeye has blamed eveyone but Hawkeye. Now they've offered to rebuild it if I pay shipping - another $1,500. These people are nuts. I'm going to put out MORE money??? Not on your life -DON'T BUY HAWKEYE.
THEY BUILD A CHEAP, FLIMSY HOT TUB AND DON'T STAND BEHIND IT. MY LOCAL HOT TUB DEALERS HERE SAY THAT HAWKEYE'S WARRANTY IS ALSO WELL BELOW WARRANTIES OFFERED FOR THESE PRODUCTS BY OTHER MANUFACTURERS!! SAVE YOUR $$$ AND LOOK ELSEWHERE!!