I bought a sanyo microwave in November of 2009 at Best Buy. It recently starting shorting out and sparking when it cooked food. I called sanyo and complained that it was a fire hazard. They had UPS pick it ground. Their customer relations dept is unprofessional. I called to see the status of my microwave which took them 10 days to look at, the Head of customer relations stated the techs put a cup of water in the microwave and it didn't catch on fire and spark. ?????? I said a cup of water? He said his techs have over twenty plus years and they found nothing wrong with it. But because there was finger prints on the outside of the microwave of the stainless product they are calling lack of proper maintenance. He yes.. and the microwave wasn't that clean to be less than three months old. His techs deemed that isn't cost effect to repair it because it looked older than three months. I asked did they check for the shortage he stated no because of lack of maintence. They won't repair or replace it. I would never ever buy another Sanyo product again. They don't stand behind there product and their technitans won't do their job by accessing the real problem.