Spirit Airlines Complaint - Stranded in Ft Lauderdale
MIRIMAR, FLORIDA -- Partial Copy of Email sent to various Spirit Representatives & Corporate Managers as follows...
Our flight was delayed out of St Thomas and as a result we arrived late into Ft Lauderdale, missing our connection. We were told that a supervisor would be meeting us at the gate to rebook our travel. This was the first of many lies various spirit representatives and supervisors would tell us. Upon arrival in ft Lauderdale no supervisor was present at the gate we were told to run to the gate for the departing Myrtle Beach flight and we would make it. Next lie, plane was gone. At that gate we were told to go back to gate h5 (where we landed) and they would help us, next lie. A group of 20+ passengers went back to gate 5 and were told we had to go to ticketing that they would help us. This one was a major lie. Upon arrival at the main ticketing counters we were told a supervisor would be right with us. After a 2+ hour wait a supervisor had us go back to the counters to be issued our meal, transportation, and hotel vouchers, as by this point there were no more departing flights. we also told our checked luggage had continued to myrtle beach and fortunately common sense dictated that if the plane had departed when we landed that our luggage was now on the carousel to be claimed (which it was), so fortunately for us we caught onto the fact that this organization will say anything and do nothing to help their stranded customers and we retrieved our luggage. we requested that we be put out on the earliest next available flight, on whatever airline, as federal regulations dictate airlines must comply with in these situations and were told that spirits travel agent would book that or the next spirit flight (which was 7:15pm the next evening) and that our travel arrangements would be faxed to the hotel that spirit provided the voucher for in a few hours. So we, along with 20+ other passengers left the airport to the hotel and awaited the fax that never came. after a horrible night’s sleep, thinking that there must be an oversight regarding the lack of faxed travel arrangements, I contacted spirits wonderful (put the jobs back in America guys) 800 number and was told after explaining the whole situation that we were in the computer as no shows, spirit would not be rebooking our flight to anywhere and that we were on our own. A supervisor repeated the same thing to me as well. I have to truly say your company has set a new standard in ineptitude with this one. the supervisor then advised me that spirit's only flight out was booked and even if it was not that I would have to pay full price, if I had a problem with that I needed to return to the airport to deal with the day supervisor who would have access to the same information that I was a no show and start all over again, with another incompetent representative of your organization. we found out that your company after telling 20+ passengers, who suffered because of your flight delay, had not received their promised faxed flight information either and returned to the airport to be further jerked around by your company. Suffice to say we lost numerous business meetings that result in revenue for our company today and my son lost a day of school. We lost the money we paid for checked luggage (prepaid). because we were so jerked around and believed nothing your company had to say and since you refused to honor our demand of booking us on the next available and literally left us stranded in fort Lauderdale, we made our own travel arrangements since we feel spirit had more than ample time and opportunity to do so and honor their verbal commitments. As a result, we are asking for reimbursement for expenses occurred and compensation for our hideous ordeal.
As of this posting it should be noted I emailed a complaint to Spirit's website on March 23rd and have received no response. I then emailed a corporate customer service management type, today, March 25th, and was told I would receive some communication by close of business today (it is 9:11 pm est, they must work really late, at what I'm not sure.
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