Orbitz Complaint - Do Not Use Orbitz.com!!!! They're A Bunch Of Communists!!!!
I am in the military and have just returned from a deployment to Afghanistan. My family and I had been planning on taking a vacation when I returned and we decided to go through Orbitz.com. Everything went fairly smooth until I attempted to actually purchase my vacation. I received an error message stating that my card was not being accepted and my information was not correct. I immediately checked my bank account balance to make sure nothing had gone wrong. When I checked my account over 2,000 dollars had been deducted from my account. I called their customer service number and was, after 15 minutes of waiting, connected to a non English speaking customer service representative who could do nothing more than transfer me to another non English speaking, computer illiterate customer service representative.
After 30 minutes I was finally connected to someone who could understand what I was saying and could look up my information on their computer system. During the 30 minute wait to talk to the "helpful" customer service representative I was charged an additional processing fee because the previous customer service moron tried to rebook my vacation package after I told her I was just looking to refund my money. After about 45 minutes I was finally able to get the customer service guy to understand that all I wanted was a refund of my money so I could make vacation reservations somewhere else. He tried to tell me that my bank was holding my money and there was nothing Orbtiz could do.
I attempted to explain to him that the bank was in fact not holding my money, Orbitz was but he refused to accept that. I then gav him the number to my bank. He came back on the line about 10 minutes later and said that my bank was closed and I would have to call back some other time. I informed him that my bank was not closed, as they are open 24 hours a day 7 days a week and I had just spoken to them on the phone. I then gave him the instructions of what he had to do to have Orbitz release my money and return it to the bank. He did not understand a word I was saying. He was definitely speaking English he was just a complete retard. I asked him to connect me with his supervisor because I was about nearing my breaking point. He then became very short with me and told me that there was nothing more he could do for me and put me on hold. I'm not really sure why he put me on hold or if he had in fact attempted to connect me with his supervisor. I'm not even sure e had a supervisor.
I'm beginning to thinkg that Orbitz.com is run out of a guy's van and there has yet to be a satisfied customer. In the morning I intend on filing a complaint with the Better Business Bureau. After reading the posts on this website it is apparent that somethng more than blogging needs to be done to get the attention of someone who has the authority to "fix" the Orbitz.com organization.