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Citicards Complaint - They lie - citi mastercard
citi mastercard - Complaint
They change due dates at will. I was 2 days late on one payment due the the change. then instead of a 29% interest rate for defaulting(ha), I accepted a 12 month, no interest plan. I was also told that when I completed the plan and all of my payments went through that my account would be reopened. I just talked to the customer service dept and was told not only had they closed my account, but that my remaining balance would be calculated at the default rate!! if it wouldn't ruin my credit, I would just tell them to take a hike. beware, everything you have read from other customers is true. try Amex instead, they are truly customer centric!
Comments:
Posted by skelly39 on 2010-03-26:
Citi is awful. I have no advice other than to pay it off as soon as you possibly can and run the other way.
Posted by saj80 on 2010-03-26:
I have had a Citi Mastercard for many years, and have never had a problem. Of course, I look at my statement as soon as I receive it to check the due date and have never asked for any interest assistance or forbearance. As a creditor, if a customer was having financial difficulty, I would be very cautious about keeping an account open, no matter what a CSR said.
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