Samsung Electronics Co., Ltd. Complaint - Out of Business - SyncMaster 226BW Monitor
Required for computer graphics business, the monitor broke down within the first few months. Paying extra for a "replacement" warranty apparently doesn't really mean anything. Had to send it in for repair, waited a couple of weeks, got it back. Then, same problem occurs again.
This time, the e-mail notification is sent that it is repaired, but has no tracking number, nor delivery date, and is listed as a customer pick-up. Unable to drive 1200 miles to pick it up myself, I contacted Samsung to find out what the status of the monitor is...and if they made a mistake regarding the customer pick-up part of the repair notification.
Come to find out that it Samsung Customer Service is unable to discover what the "real" status is of my monitor. I am told to call back. In the meantime, I found the phone number of the repair center, and they inform me that they are waiting for a part, and it hasn't been fixed.
Another repair notification shows up in my e-mail in-box. This time, I am denied access to view the ticket. I call. Now, they admit that the Monitor is still at the service center, but they have no idea when it will be sent back to me.
I am invited to call around myself, to try to figure out for myself "when" I will have my monitor returned, all the while, I am explaining to Samsung that as long as that monitor is not working, my business ceases. I begin to lose my own clients, which obviously means nothing to Samsung.
Always know that something is not right when asking for the Corporate Phone Number and the customer service representative says they don't have it.
Samsung, has no idea what's going on, and expect me to do their job, and can't explain why it was necessary for me to spend extra money for a replacement warranty purchased to avoid this exact situation.
Next purchase will NOT be of ANY Samsung Products.