Bob's Discount Furniture Informative - Watch out for outlandish delivery charges
WORCESTER, MASSACHUSETTS -- I recently purchased an 8 piece bedroom set from Bob's Furniture in Worcester and requested that it be delivered 2 weeks down the line. Before the arranged delivery date I had a question about the structure of the bed that had not been addressed at time of purchase, so my husband and I made a visit to the store to check into the matter. While checking the order slip against the bed in question I noticed (which I should have done at the time of purchase, shame on me), that the delivery charge was listed as $199.99. I assumed that this was a mistake, as in my travels looking for a bedroom set, other stores quoted delivery charges usually as $69, or in one instance $89 (and these were for distances a lot further away than the approximate 5 miles from my address to Bob's). I went to the customer service desk expecting to just have the mistake rectified and was told that it was not an error, that when you purchase an item over $2000.00 (my total was $2298.00) that the delivery charge was $199.99. I asked to speak to the manager and he verified that that was the store's practice and it was because they set up the set for you (which all other stores so also) and take out all the trash (whatever that means). When I told him that I thought that policy was outlandish and 3 times what other stores charge his reply was "Do you want to pay the delivery charge or not?" I replied that I didn't and if he would not adjust the charge then I would just cancel the order. Since he would not make any adjustment, I did cancel and will not do business with Bob's again and will be sure to advise anyone I know of the kind of policy they have while advertising on national TV about their wonderful discount prices and how they undersell all competitors.
However, BEWARE OF OVERPRICED ADDITIONAL CHARGES!!! I would much rather pay $100 or $150 more of purchase price than have a business try to put up a front of low prices and then try to recoup profit by adding these outlandish charges.